Principal Support Engineer

About Cequence Security

Cequence Security, the pioneer of Unified API Protection, provides the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks. Cequence Security protects more than 2 billion user accounts across our Fortune 500 customers.
Learn more

Principal Support Engineer Position Overview

As a Principal Support Engineer (PSE) you will be providing advanced support to our largest customers, you should have a very strong technical background and be very skilled at reproducing customer environments in order to perform root cause analysis.

Normal operations for the PSE will require managing critical issues, regular communication with customers, new product on-boarding and feature training as well as on-call support. In addition to the traditional PSE responsibilities you will be deeply involved in defining and building the foundation for Cequence Customer Success organization.

Multiple positions

Americas: Sunnyvale, CA or remote
EMEA: Dublin, Ireland or remote

Responsibilities

• Proactive and exceptional support to our largest customers.
• Become a technical expert on Cequence Security solutions and the go to person for any post-sales related technical issues.
• Help our customers and partners with deploying our product, on-boarding and training.
• Own and build the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
• Contribute to best practices, white papers, threat analysis, competitive analysis and feature enhancements.
• Work closely with product management, engineering, marketing and partners to improve the product and build customer satisfaction.

Required Skills/Experience

• Over 10 plus years of experience supporting enterprise IT customers, or equivalent experience.
• Proven experience working on critical/complex system down issue and escalations.
• Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills.
• Expert troubleshooting and reasoning skills.
• A deep understanding of web applications, database, & security environments.
• Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.).
• Must have experience working with Linux.
• Experience with Java development, Python, shell-scripting, and XML/JSON.

Desired Skills

• Experience working with Docker and container orchestration tools is preferred.
• Relevant industry certifications such as SANS, CISSP, etc. is a plus.

Education

• Bachelor degree in Computer Science or related technical field or equivalent work experience.

Salary Range 120-170k USD

Salary Disclaimer
The salary range represents the low and high end of the base salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for Cequence Security employees. Other rewards may include quarterly bonuses, commissions, stock options, unlimited Paid Time Off, and other benefits not listed.

Come talk with us if you’re looking to make a difference and work at a fast-paced, fun, and rewarding environment. It’s the best career decision that you can make!