DETAILS

Location: Americas: Sunnyvale, CA or remote
Position Type: Full-Time Employment

ABOUT

Cequence is the only API Security Platform vendor that unifies runtime API visibility, security risk monitoring, and patented behavioral fingerprinting technology to consistently detect and protect against ever-evolving online attacks.

SUMMARY

As a member of the Support team, you will manage critical customer issues, provide real-time threat analysis to stop bad actors/bot attacks, provide regular communication on tickets, deliver new product training, write knowledge base articles, and participate in weekend on-call support. Additionally, you will be deeply involved in defining and building the foundation for the Customer Success organization at Cequence.

RESPONSIBILITIES

  • Provide customer-facing support and threat analysis to our largest accounts in a fast-paced work environment.
  • Become a technical expert on Cequence Security solutions.
  • Investigate, hunt and explore answers to questions like “who?”, “how?” and “why?” with respect to advanced bot attacks and other malicious activity.
  • Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
  • Help develop best practices, white papers, competitive analysis, and feature enhancements.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in an analytical discipline such as Computer Science, Engineering, Statistics, Economics, or a similar field required. Experience with cybersecurity/web security preferred but not required.
  • Strong analytical skills including the ability to manipulate, model and interpret large quantities of structured data.
  • Competent in SQL and in at least one major programming language (e.g. Python).
  • Experience creating regular expressions and JSON.
  • Knowledge of networking and application protocols like TCP, UDP, IP, HTTP, SSL, DNS.
  • A dedicated, team-first mentality. Hungry to learn on the job every day.
  • A sharp eye for patterns and anomalies. The ability to think on your feet, be creative and follow clues to uncover answers to complicated questions.

Come talk with us if you’re looking to make a difference and work in a fast-paced, fun, and rewarding environment. It’s the best career decision that you can make!

CONTACT US
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